FAQ's
Are your diffusers safe to use around children and pets?
Yes, our fragrance oils are carefully formulated without harsh chemicals, making them suitable for use in homes with children and pets when used as directed.
Do your products contain phthalates or harmful substances?
No, our products are created using responsibly sourced ingredients and are free from phthalates and other unnecessary additives.
Are your candles made from natural wax?
Yes, all of our candles are made using a natural blend of rapeseed and soy wax. This allows for a cleaner, more even burn while supporting a more considered and sustainable approach to fragrance.
What makes SereniSteam reed diffusers different?
Our reed diffusers are completely alcohol free. This allows for a slower, more consistent release of fragrance, creating a longer lasting and more balanced scent within your space.
Are your products made in the UK?
Yes, our candles, reed diffusers and fragrance oils are all made and packaged in the UK. We take pride in supporting local production and maintaining high standards across every product.
How long do your reed diffusers last?
Our reed diffusers are designed to last for up to 24 weeks, depending on room size and placement.
How long do your candles burn for?
Our candles offer up to 40 hours of burn time, providing a consistent and even fragrance throughout.
Are your products suitable for gifting?
Yes, all of our products are thoughtfully presented and designed to make a considered gift for any occasion.
Are your oils suitable for all diffusers?
We offer two types of oils.
Our natural fragrance oils are designed for use in reed diffusers.
Our waterless diffuser oils are formulated to be lighter in consistency, ensuring smooth performance without clogging.
What makes your candles different from others?
Our candles are made using natural ingredients and feature a clean burn technology design, allowing for a smooth, even burn with a consistent fragrance throughout.
How do I get the best performance from my reed diffuser?
Place your diffuser in a well ventilated area and allow time for the reeds to absorb the oil. Turning the reeds occasionally will help maintain a consistent scent.
Do your diffusers require water?
No, all of our diffuser machines are waterless. This allows for a more concentrated and consistent fragrance without dilution.
Do you offer returns or exchanges?
Yes, we offer a 30 day return policy. If you are not completely satisfied with your order, please contact us and we will be happy to assist.
What are your opening hours?
Our team is available Monday to Friday, 9am to 5pm. Our online store is open at all times, and we aim to respond to enquiries as quickly as possible.