FAQS

Frequently Asked Questions

Q1: What makes SereniSteam diffusers different?
A: Our diffusers combine aromatherapy with a calming flame effect, creating a unique ambiance that soothes both your senses and your space. They’re designed for easy use and long-lasting performance.

Q2: Are your essential oils 100% natural?
A: Yes! All our essential oils are pure, natural, and carefully sourced to ensure maximum therapeutic benefits without any synthetic additives.

Q3: How do I clean and maintain my diffuser?
A: Simply wipe the water tank with a soft cloth regularly and use a mild vinegar solution monthly to remove any buildup. Detailed cleaning instructions come with every product.

Q4: Can I use SereniSteam diffusers with any essential oils?
A: For best results, we recommend using our specially formulated oils. However, our diffusers are compatible with most pure essential oils.

Q5: What are your shipping options and delivery times?
A: We offer free standard shipping across the UK. Orders typically arrive within 3-5 business days. During sale periods this can take slightly longer due to the volume of sales. Expedited options may be available during checkout.

Q6: What if I’m not happy with my purchase?
A: We offer a 30-day money-back guarantee. If you’re unsatisfied for any reason, simply contact us for a refund or exchange.

Q7: Can I buy gift sets or bundles?
A: Absolutely! We offer curated gift sets featuring diffusers and essential oils, perfect for any occasion. Check our Gift Sets page for current options.